FAQ
FAQ
1. WHO OPERATES BETTERFOODDAY?
betterfoodday is operated by Van Brands Inc, business identification number 43-2266481. Our business address is in Mechanicsville, Virginia, US.
2. WHERE DO ORDERS SHIP FROM AND WHERE DO YOU DELIVER?
Orders are dispatched from warehouses in different countries and regions depending on the item, inventory, and destination. We offer worldwide delivery subject to product, carrier, and local restrictions, with Europe and the Americas as our main markets. Our business address does not necessarily identify the dispatch country.
3. HOW LONG DOES DELIVERY TAKE?
Preparation normally takes 1-3 business days, followed by estimated transit of 7-15 business days after dispatch. Estimated total delivery time is 8-18 business days. Business days exclude weekends and applicable public holidays. These are estimates; statutory delivery and cancellation rights remain unaffected.
4. HOW MUCH IS SHIPPING?
Shipping is US$7.99 per order, displayed at checkout. We do not currently offer free shipping or a free-shipping threshold.
5. WILL I PAY TAXES OR IMPORT CHARGES?
Amounts collected by us are included in the displayed price or identified at checkout. Additional lawful import or clearance charges not collected by us may be payable by you. We remain responsible for our own legal tax obligations.
6. HOW DO I PAY AND TRACK AN ORDER?
Use a payment method displayed at checkout. Tracking information is provided after dispatch when available; carrier updates may take time to appear.
7. CAN I CHANGE OR CANCEL AN ORDER?
Email us promptly. Changes cannot be guaranteed after dispatch. Mandatory cancellation and withdrawal rights remain unaffected. If dispatch is delayed, we provide the notice and cancellation options described in our Shipping Policy.
8. CAN I RETURN AN ITEM?
We do not offer additional voluntary change-of-mind returns beyond mandatory rights. Qualifying UK and EU distance purchases may have a 14-calendar-day withdrawal right, subject to legal conditions and exceptions. Defective, damaged, unsafe, misdescribed, or incorrect goods are handled under applicable law. See our Return & Refund Policy for full details.
9. WHERE DO RETURNS GO, AND WHO PAYS?
Parcel return address:
7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
US
Contact us for handling instructions before mailing a return; statutory rights do not depend on prior approval. We cover necessary return postage for a confirmed defect, shipping damage, or an incorrect item supplied by us. Statutory change-of-mind postage is payable by you only where lawful and properly disclosed before purchase.
10. WHEN WILL I RECEIVE A REFUND?
For an eligible return, we process the refund within 7 business days of receipt; inspection does not restart the period. Where no return is needed, an approved refund is normally processed within 7 business days of approval. Mandatory earlier deadlines take priority, and approval cannot delay a refund already due by law. Refunds normally use the original payment method; provider posting time may vary.
11. HOW DO I CONTACT YOU?
Email service@betterfoodday.com with your order number and request. Do not send full card numbers, security codes, or passwords.
BUSINESS INFORMATION
Van Brands Inc
Business identification number: 43-2266481
US business address:
7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
US
Email: service@betterfoodday.com
Website: https://betterfoodday.com/