SHIPPING POLICY

Last updated: November 5, 2026

betterfoodday is operated by Van Brands Inc.

FULFILLMENT AND DESTINATIONS

Orders are dispatched from warehouses in different countries and regions. The dispatch location depends on the item, stock availability, and delivery destination; it is not necessarily the same country as our business address or your delivery address.

We offer worldwide shipping, subject to product restrictions, local import rules, and carrier availability. Our main markets are Europe and the Americas. If we cannot deliver an order, we will contact you and refund any payment collected for the unfulfilled order.

ORDER PREPARATION

Orders are normally prepared and handed to the carrier within 1-3 business days after we receive your completed order, payment authorization, and the information needed to fulfill it. Payment-provider settlement does not extend a statutory shipping deadline.

TRANSIT AND DELIVERY

Estimated transit time is 7-15 business days after dispatch. Including preparation, estimated total delivery time is 8-18 business days. Business days exclude weekends and applicable public holidays.

These are estimates, not guaranteed delivery dates. Customs, weather, holidays, remote locations, and carrier disruptions may affect delivery. Your statutory delivery and cancellation rights remain unaffected.

SHIPPING FEE

A flat shipping fee of US$7.99 applies per order and is displayed at checkout. We do not currently offer free shipping or a free-shipping threshold.

DELAYED OR UNFULFILLED ORDERS

If we cannot dispatch within the stated preparation period, we will notify you by that deadline, explain the delay, give a revised dispatch date if known, and explain how to wait or cancel for a prompt refund. If no revised date is known, we will say so.

Where valid consent to a delay is legally required and is not obtained, we will cancel the affected unshipped order and issue the required prompt refund without a separate refund request. Further delays will be handled under applicable renewed-notice and consent rules. Orders we cannot fulfill will be cancelled and refunded.

TAXES AND IMPORT CHARGES

Taxes or duties collected by us are included in the displayed price or identified at checkout. Additional import duties, taxes, or carrier clearance charges not collected by us may be payable by you where legally applicable. This does not transfer any tax obligation that the law places on us. Customs clearance may affect delivery time.

TRACKING AND DELIVERY ISSUES

Tracking information will be provided after dispatch when available. Updates may take time to appear. For delayed, missing, damaged, or incorrectly delivered parcels, email service@betterfoodday.com with your order number. We will investigate with the carrier and arrange an appropriate resolution; referring you to a carrier does not remove our legal responsibilities.

ADDRESS CHANGES AND RETURNED PARCELS

Check your delivery address before ordering and report errors promptly. Changes cannot be guaranteed after dispatch. If a parcel is returned because of an incorrect address, refusal, or unpaid lawful import charges, contact us about redelivery or a refund. Any charge or deduction will be limited to what applicable law permits.

CONTACT

Van Brands Inc
Business identification number: 43-2266481

US business address:
7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
US

Email: service@betterfoodday.com
Website: https://betterfoodday.com/