RETURN & REFUND POLICY

Last updated: November 5, 2026

This policy applies to purchases from betterfoodday, operated by Van Brands Inc.

VOLUNTARY RETURNS AND STATUTORY RIGHTS

We do not offer additional voluntary change-of-mind returns or exchanges beyond rights provided by applicable law. Mandatory cancellation, withdrawal, warranty, return, and refund rights take precedence over this policy.

DAMAGED, DEFECTIVE, MISDESCRIBED, OR INCORRECT ITEMS

Contact service@betterfoodday.com as soon as reasonably possible with your order number and a description of the problem. Photos and relevant packaging or batch information are helpful where reasonably available, but are not a condition that removes your statutory rights.

We will arrange an appropriate remedy, such as repair, replacement, or refund, as required by applicable law. We cover necessary return postage for a confirmed defect, shipping damage, or an incorrect item supplied by us, and will explain the arrangements before you return it. Do not consume or use a product you reasonably suspect is unsafe.

HOW TO ARRANGE A RETURN

Email us with your order details. We will identify the order and provide handling instructions. Where a return is needed, package the item securely, use the address below, and keep proof of postage. Contact us before mailing a product that may require special handling.

PARCEL RETURN ADDRESS

7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
US

The address above is both our US business address and our parcel return address. Contacting us for handling instructions does not make a statutory cancellation or withdrawal right conditional on prior approval or remove a statutory deadline.

UK AND EU STATUTORY WITHDRAWAL

Where UK or EU consumer distance-selling withdrawal rights apply, you may cancel an eligible purchase without giving a reason by notifying us within 14 calendar days after you, or a person nominated by you other than the carrier, receive the goods. For goods delivered separately, the period starts on receipt of the last relevant item where the law provides. Return the goods within 14 calendar days after giving notice.

Send a clear cancellation statement to service@betterfoodday.com or to the business correspondence address below. You do not need prior permission or a particular form to exercise this right.

Some legally defined exceptions may apply, including goods liable to deteriorate or expire rapidly, and sealed goods unsuitable for return for health or hygiene reasons once unsealed after delivery. An exception applies only where its legal conditions are met. It does not remove rights concerning faulty, unsafe, damaged, misdescribed, or incorrectly supplied goods.

For an eligible withdrawal, we reimburse the purchase price and standard outward delivery charge. Additional costs for an optional premium delivery method need not be reimbursed where the law permits. We may deduct for diminished value caused by handling beyond what is necessary to inspect the goods only where legally permitted.

For a statutory change-of-mind return, you bear direct return postage to our Virginia, US return address only where the law allows and the required information was provided before purchase. If the law places those costs on us, we pay them. No unlawful fee or deduction will be imposed.

REFUND TIMING

For an eligible return, we inspect promptly and process the refund within 7 business days of receiving it. Inspection does not restart that period. Where no return is needed, we review the request without undue delay and normally process an approved refund within 7 business days of approval. Approval cannot delay a refund already due by law.

Mandatory deadlines take priority. Refunds for cancelled or unshipped orders are issued promptly under applicable law and do not depend on returning goods or an inspection.

For an eligible UK withdrawal where we have not offered collection, reimbursement is made without undue delay and no later than 14 calendar days after receiving the goods or evidence of return, whichever is earlier. Where we offered collection, or no goods were supplied, the applicable 14-day period runs from withdrawal notification.

For an eligible EU withdrawal, reimbursement is due without undue delay and within 14 calendar days of withdrawal notification. Where legally permitted, we may withhold reimbursement until receiving the goods or evidence of return, whichever is earlier, unless we offered collection.

Refunds normally go to the original payment method. Your bank or provider may need additional posting time. We do not charge a refund-processing fee.

OTHER CHARGES AND ORDER CANCELLATION

Refunds of original delivery charges outside statutory withdrawal depend on the reason and applicable law. Charges paid directly to customs authorities or other third parties may need to be reclaimed from them, without limiting any rights against us.

Contact us promptly to request an order change or cancellation. After dispatch, we may be unable to stop delivery; mandatory withdrawal rights remain unaffected.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract.)

To: Van Brands Inc, 7288 HANOVER GREEN DR STE A, MECHANICSVILLE, VA 23111, US; service@betterfoodday.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.

Using this form is optional; another clear withdrawal statement is sufficient. This address accepts both withdrawal notices and parcel returns. Parcel returns use the Virginia, US address above.

CONTACT

Van Brands Inc
Business identification number: 43-2266481

US business address:
7288 HANOVER GREEN DR STE A
MECHANICSVILLE, VA 23111
US

Email: service@betterfoodday.com
Website: https://betterfoodday.com/